FAQ

The Kayishha offers a simple and hassle-free car selling process to sell any used car, regardless of its age, condition or model. The entire process to sell a car to Kayishha just takes 30 minutes and we take care of the paperwork to make selling a car 100% hassle-free.

Step 1:

You can determine the potential market value of your car by submitting vital information about your car into our online car valuation tool. You will need to enter the information about the make, model, age and condition of your car, on the basis of which the car valuation tool will calculate the potential market value of the car. This is just the first estimate of a used car’s price and the realistic value of the vehicle is calculated during on-site inspection.

Step 2:

After the online valuation, you can book a personal appointment with our experts to get your car thoroughly inspected at one of our locations in the Kingdom of Saudi Arabia. During the on-site inspection, our trained automotive professionals will take all the important evaluation factors into consideration to offer you a fair price for your used car. At the end of the inspection, we make the final offer and if the offer is accepted, a car can be sold directly to us. We offer guaranteed purchase of every car that has been inspected by our experts.

Note: Please make sure that you bring spare keys (if any), all the important documents and the service history book with you on the day of the appointment.

Kayishha is a reliable car buying company that offers the easiest and quickest way to sell any used car in the Kingdom of Saudi Arabia. By using our safe and transparent car selling process, you can sell your used car at a fair price without any hassle. With us, you can sell your car in just 30 minutes.

Following are the benefits of choosing Kayishha:

• No need to advertise your car online
• No need for making calls and appointments with non-serious buyers
• No risk of devaluation while you try to sell your vehicle
• Quick process, fair offer and Instant payment

We hold information about all the vehicles that have been manufactured since 1982. If you are not able to find your car on our website, it may be because:

• It is a commercial vehicle or a van (We are planning to launch a service for commercial vehicles soon).
• Your car was built before 1982
• Our database requires an update

If you are unable to use our online valuation service, you can simply email us your vehicle’s details (make, model, year, model type, mileage and color) at valuations@kayishha.com. You will also need to send us your contact number and one of our automotive experts will quickly get back to you with the free online valuation of your car.

Yes! We buy all kinds of used cars including accident-damaged cars, salvage cars and even the non-runners. You can sell such cars to us and get a fair resale price that will be based on the residual value of your car. If you have a problem with transporting your non-runner, you can contact at our service hotline and we will be happy to help you!

We buy imported cars too. For this, we will need to check some additional details such as the car’s compliance with GCC standards and the compatibility of the car with the hot climate.

For now, we only buy cars that are registered in the Kingdom of Saudi Arabia. We will soon be adding more countries to our list.

Yes! You can sell a car on behalf of a family member or friend but for this we will require an authorization letter from the owner of the car. The payment will be transferred to the bank account of the owner with the name that is mentioned on the registration card of the vehicle. In addition to this, we will also need your and the owner’s government-issued ID.

We understand this emotional and stressful situation and we want to support you in these difficult times. You just need to contact our Service Hotline and our customer service will guide you about everything. We will need certain documents to meet legal requirements and our customer service will provide you every information in this regard.

Yes, you can sell a company car to Kayishha. To purchase a car that belongs to a company, we will need the following documents:

• The government-issued ID of the assigned person
• An authorization letter on the corporate letterhead, which is stamped and signed by the company’s authorized signatory.
• Details of company’s bank account
• Trade license copy of the company
• All keys, registration card and service history book

Kayishha is a professional car buying company that can buy any car, even if you have outstanding finance against your car. For selling such a car to us, you will have to provide us with an in-date letter with details about the current settlement figure from your finance company (e.g. bank). Please note that the settlement amount will be deducted from the amount paid to you and we will settle your outstanding amount.

At the moment, we only buy passenger cars, however, we are working to provide this service soon.

Our online valuation service is designed to help the sellers in determining the potential market price of their cars and it does not reflect the realistic value of a used car. This online estimate can change after the on-site inspection of the vehicle for which, you will need to book an appointment after the online valuation.

During the on-site inspection, our highly qualified experts will evaluate your car thoroughly while considering all the important factors to offer you a fair resale price for your car. This price can be higher or lower than the estimated price calculated through the online valuation tool. Our car buying process is transparent and we guarantee to make a fair offer for your car.

It means that the first estimate price that you get for your car through our online valuation is not final. You will need to make an appointment with our trained automotive experts to get a final offer for your car. So, after the online valuation your car will be subject to on-site inspection. During the on-site inspection, our car experts will take all the important factors into consideration, which will have a significant effect on the final price that is offered to you.

If you had performed online valuation of your car a few months ago, you would have to do it again as the car market is subject to daily changes, which can affect the current evaluation of a vehicle. You can get the new estimate for your vehicle within a few seconds by entering all the required details into our car valuation tool.

We have trained automotive experts who have extensive experience of the automotive industry and comprehensive knowledge of the car market. Our experts evaluate a used vehicle based on its optical and physical condition and take into account every important evaluation factor to calculate the realistic resale price of the vehicle.

Our professionals use the data that you have entered during the online valuation and the data gathered during the on-site inspection to offer you a fair and realistic value for your car. We guarantee to buy any car evaluated by our experts and the entire car selling process including the post-sale paperwork will be managed by us. With us, you can sell your car in just 30 minutes in a safe, quick and easy way.

Booking an appointment with us is simple. After the online valuation on our website, you will be directed to an online form that you will need to fill to book an appointment. We will send you a confirmation email to let you know about the details for the on-site inspection of your car.

Yes! You can turn up directly to one of our nearby branches for the physical inspection of your car without booking an appointment online. We will inspect your car for free and make an offer in just 30 minutes. However, we advise you to check with the branch before your visit to confirm our availability.

No! Currently, our car selling services do not include collect/pick up of cars.

You will be required to bring the following documents to one of our locations for selling your car:

• Government-issued ID and passport copy
• Original registration card
• Service history book
• Both sets of keys (if available)
• Bank account details of the registered owner of the vehicle
• A letter with the settlement figure from the finance company (if the vehicle has an outstanding finance)

Note: Make sure that you don't forget to take out all of your personal belongings from the car, before you visit our branch for the physical inspection of your vehicle.

The entire process of appointment takes not more than 30 minutes. Our trained expert will conduct the on-site inspection of your car and will take your car for a short test drive to determine the actual condition and realistic value of your car. After the test drive, our expert will make an offer for buying your car on the spot. If you agree with our offer, we will buy your car instantly and the entire paperwork will be handled by us. We will transfer the payment directly into your account after the deregistration of the vehicle. We guarantee to purchase any vehicle that has been inspected by our experts.

Yes! Please click on the respective link in the confirmation email to edit your appointment details or you can contact our Service Hotline for assistance.

We have branches across the Kingdom, which makes us easily accessible for car sellers. You can choose any nearby branch of Kayishha to bring your vehicle for on-site inspection.

When you submit your car details during the online valuation, you will be able to choose a branch and see opening hours and time slots available at all branches.

To prevent fraudulent activities and scams, we only buy cars from the registered owners. If you want to sell a car but its registration card does not have your name, then you need to provide us with a legitimate reason why you are not the registered owner. Please contact our Service Hotline for more information on this.

If you agree with our offer after the on-site inspection of your vehicle, we will instantly purchase your car and take care of the post-sale paperwork. The payment against your vehicle will be transferred directly into your bank account after the deregistration of the vehicle.

Yes! After you have sold your car you can simply leave it with us. If you would want to hire a taxi, we will be happy to arrange it for you.

Once you are at one of our branches, please feel free to report to the reception desk. One of our staff members will welcome you and guide you through the process.

The Kayishha guarantees safe and reliable payments for used cars. After the on-site inspection, we will sign a legally binding purchase agreement with you. The agreement will have the details of the transaction and clearly marked terms and conditions. The payment will be transferred into your account according to the details mentioned in the agreement.

Our method of payment is safe as we use electronic bank transfer. We charge no fees for the service. Please make sure to provide your bank details to us.

Domestic transfers can take up to 48 hours and we issue the payment against a vehicle after its title transfer.

If the outstanding finance is higher than the worth of the car, we will still offer to buy your car. You will need to pay the shortfall to us by cash.

We can only transfer the money to the bank account of the legal owner of the vehicle. You can sell a car on behalf of the owner of the vehicle, but to meet the legal requirements, you will need to provide the bank account details of the legal owner of the vehicle.

We need your email address to send you a confirmation email of your car valuation and appointment details.

We fully respect your privacy and adhere to our stated Privacy Policy.

You can use the 'unsubscribe' link in any email to unsubscribe from our emails.

We at Kayishha value our customer satisfaction as our highest priority. If for any reason you are not satisfied with our service, please feel free to contact our Service Hotline or support@kayishha.com. We will do our best to make you happy again.

We do not purchase any car without the original registration card. If you do not have one, you can get a new document by applying at the respective traffic departments.

The security of your data shared with us is our top priority and we achieve this with the help of latest technologies. The entire online communication between the company and the customer is channeled through the Secure Socket Layer (SSL) technology. This technology is also used by banking websites for processing credit card transactions over the Internet. This technology makes the communication safe as the data sent between your computer and our website cannot be read by others.

Valuation emails are usually received within moments but can take up to 15 minutes in some cases. If you have not received an email even after 15 minutes, you must have entered your email address incorrectly on the website or it may have been intercepted by the spam or junk email filter on your computer as spam filters occasionally block legitimate emails in error.

We will advise you to check your email software. The email might be in a folder called 'Junk Email', 'Spam' or something similar. If you find the email, mark Kayishha as a trusted sender for future messages and add it to your address book. If the junk email or spam does not have the email, then you should check the 'Deleted Items' folder as it might have been accidently deleted. If you still have not received our email after checking the above-mentioned folders, then please contact our Service hotline or support@kayishha.com. We will be happy to assist.

It can be extremely difficult to sell the car of a deceased family member or relative. However, we will be happy to assist you whenever you make your mind to sell the car of your deceased relative. For administering a recently deceased person's estate, you will need to first get the Grant of Probate. It will be simple if you have been named as an Executor in someone's will and are also able to provide a valid Death Certificate.

If you already have a comprehensive insurance cover on your own vehicle, you will generally be permitted to drive vehicles that don’t belong to you, but only on a third-party basis. You must check with your insurer before driving such a vehicle.

As an Executor, you will be able to access every vital information about a vehicle including the information about the vehicle’s financing (if any). It is usually mentioned in the registration card if the vehicle is financed or not. You can also find it by contacting your local traffic department.

If the will of the deceased person does not have the information about the car, the Executor will be required to sell it. We at Kayishha will be happy to guide you throughout the process of selling the car of your deceased relative.

Important Note: Please note that this information does not constitute legal advice. It should therefore be taken for guidance purposes only. Kayishha cannot be held responsible for any legal consequences.

Divorce is a time of great emotional turbulence and we try our best to make the selling of a mutually owned car easy for the couple. First, we recommend determining the actual resale price of the car in order to be able to discuss financial terms. At Kayishha, you can get a free and instant online valuation to determine the potential market value of your car. After the online valuation, you will need to make a personal appointment with our trained experts to get the final offer. If you agree with the offer and sell your car, you can pay half the value to your spouse.

Important Note: Please note that this information does not constitute legal advice. It should therefore be taken for guidance purposes only. Kayishha cannot be held responsible for any legal consequences, which might occur.

Moving abroad implies that there is a lot to be done, which means you would like to sell your car in a convenient way. Kayishha takes away your headache and offers you a 100% hassle-free way to sell your car. We will offer you a fair price and guarantee to buy your car within 30 minutes. Feel free to keep your car until your last day in town and after that the entire car selling process will be handled by Kayishha. You will be able to sell your car quickly, safely and conveniently.